Terms & Conditions
A £50 booking deposit is due immediately to secure the date; your booking is only confirmed when this payment has been received. This deposit is non-refundable.
Full balance is due no later than 1 month prior to wedding date. Please note, this is not negotiable; if payment has not been made in full by this time, then work on the cake will not commence.
Payments are accepted by Cash, Cheque or Bank Transfer. Payments by PayPal are accepted, however are subject to a 2.5% charge.
The style and design of the cake will be agreed during consultation (in person or via email correspondence). Changes to the design may be requested no later than 1 month prior to wedding date. Please note; some changes may result in additional cost.
Buttercream finished cakes and naked cakes are generally not recommended during warmer weather unless the venue has sufficient air-conditioning. RT Cakes does not accept responsibility for any damage to the cake caused by heat after set-up at the venue.
Wedding cakes are made with the intention to be eaten on the wedding day. RT cakes cannot guarantee the freshness of the cake(s) beyond that date.
Delivery of the cake(s) is included to any venue within 25 miles of RT Cakes studio at CM4 0JN.
For venues further than this, the first 25 miles is complimentary, with the remainder of the mileage subject to an additional charge. This will be stated on your quote/booking form.
Collection from CM4 0JN is available at no extra cost. RT Cakes will not accept responsibility for any damage incurred once the cake has left the premises. Transport boxes are available at an additional cost, if required.
Set up/assembly of the cake is included in all quotes, and once complete, becomes the responsibility of the Client.
Cake stand hire is available free of charge for all wedding cakes. Props are available for hire from £15 per item.
A £100 damage deposit is required for each item at time of final payment. This deposit is fully refundable on the return of the cake stand within 1 week, provided the cake stand/prop is still in good condition.
In the event of cancellation, a refund* will be provided if more than 3 months’ notice is given.
If less than 3 months’ notice is given, please contact RT Cakes as soon as possible to discuss your options.
*Please note; the £50 booking deposit is strictly non-refundable in all circumstances.
While we do our best to comply with any allergies or dietary requirements you may have, please be aware that all cakes are made and prepared in a kitchen that handles nuts, gluten and dairy products; therefore very small traces of nuts and other allergens may be present.
RT Cakes reserves the right to use any photographs of the cake for marketing, advertising or any other purpose. For the use of any photographs including the client(s), a written request for approval by RT cakes will be sent to the client prior to any publication.
In the very unlikely event of severe medical, natural, or other emergencies, it may be necessary to refer to an alternative Cake Designer. RT Cakes will make every effort to secure a replacement cake designer able and/or willing to provide similar products and services at the same/similar cost. If such a situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received.